This document is in final legal review. Questions in the meantime: [email protected].
In short
When you can cancel, when we refund payments for plans and credits, and how to ask for a refund.
1.Cancelling a plan
You can cancel your plan's renewal at any time in Plan & credits in the app. Your plan stays active, with all its credits and features, until the end of the period you paid for, and you will not be charged again. We do not charge cancellation fees.
2.Refunds for plans
Monthly plan payments are not refundable for partial periods once the period has started, except as described here or where the law requires otherwise.
If you have not used any of the credits from your first payment for a plan, you may ask for a full refund of that payment within 14 days. Your plan then ends and its credits are removed.
3.Refunds for credits
You may ask for a refund of a pay-as-you-go or top-up purchase within 14 days if none of the credits from that purchase have been used. Once any credits from a purchase have been used, that purchase is not refundable. Expired credits are not refundable.
If a generation fails, the credits it reserved are returned to your balance automatically; you do not need to ask.
4.Consumers in the EU, UK and other countries
If you are a consumer in the European Union, the United Kingdom or another country with a statutory right of withdrawal, you may withdraw from a purchase within 14 days without giving a reason. Because Sociby provides digital services and content immediately, when you start using credits or features of a purchase you ask us to begin performance at once and acknowledge that you lose the right of withdrawal for the part already provided. Nothing in this policy limits rights you have under mandatory law.
5.Billing errors and service problems
If you were charged in error, charged twice, or could not use the Service because of a problem on our side, contact us and we will correct the charge or give a fair refund or credit.
6.How to ask for a refund
Email [email protected] from the email address of your account, with the date and amount of the payment. We reply within a few business days. Approved refunds go back to the original payment method through Stripe; your bank may take 5 to 10 business days to show them. Refunded credits are removed from your balance.
7.Deleting your account
Deleting your account cancels any renewal at once. Unused credits are lost when the account is deleted; if you want a refund that this policy allows, ask for it before you delete your account.
8.Contact
Mabeyn LLC, 117 S Lexington St, Ste 100, Harrisonville, Missouri 64701, United States. Email [email protected] for legal notices and [email protected] for help with your account.